Privacy policy

Privacy Policy

Last Updated: 16 May 2026

Petit Détail respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, contact us, or interact with our advertising.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Name
  • Phone number
  • Email address
  • Delivery address
  • Order details and purchase history
  • Customer support messages
  • Device and browsing information, such as IP address, browser type, cookies, pages visited, and usage data

We may collect this information when you:

  • Place an order
  • Contact us for support
  • Browse our website
  • Subscribe to offers or marketing updates
  • Interact with our advertisements or social media content

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Arrange delivery through local courier services
  • Contact you about your order, delivery, or customer support request
  • Confirm Cash on Delivery orders
  • Improve our website, products, services, and customer experience
  • Prevent fraud, fake orders, or unauthorized activity
  • Show relevant advertising and measure marketing performance
  • Comply with legal, tax, or business record requirements

3. Cash on Delivery Orders

Petit Détail currently operates using Cash on Delivery as the main payment method.

Because of this, we may contact you by phone, WhatsApp, email, or SMS to confirm your order, delivery address, and availability before dispatching the order.

4. Order Fulfillment and Delivery

To complete and deliver your order, we may share necessary information with local courier or delivery services operating in Lebanon.

This information may include:

  • Your name
  • Phone number
  • Delivery address
  • Order details needed for delivery

Couriers receive only the information required to deliver your order.

5. Sharing Your Information

We may share your information with trusted third parties when necessary to operate our business, including:

  • Shopify, which hosts and operates our online store
  • Local delivery couriers
  • Website analytics providers
  • Advertising platforms, such as Google, Meta, Instagram, Facebook, or TikTok, if used
  • Customer support, email, review, or marketing service providers, if used
  • Service providers that help maintain, secure, or improve our website

These providers receive only the information needed to perform their services.

We do not sell your personal information.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember customer preferences
  • Understand how visitors use the website
  • Improve website speed, layout, and shopping experience
  • Measure advertising performance
  • Show relevant advertisements

You can control or disable cookies through your browser settings. However, disabling cookies may affect some website functions.

7. Advertising and Marketing

We may use advertising platforms to show relevant ads based on your interaction with our website, products, or social media content.

These platforms may use cookies, pixels, or similar technologies to help measure ad performance and personalize advertising.

Depending on your location, you may have the right to opt out of targeted advertising or certain data uses.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online transmission or storage method can be guaranteed to be completely secure.

9. Data Retention

We keep customer and order information only for as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Handle returns, refunds, or disputes
  • Keep business, accounting, or legal records
  • Prevent fraud or misuse

When information is no longer needed, we may delete, anonymize, or securely store it according to our business and legal requirements.

10. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Ask how your data is used
  • Opt out of certain marketing communications
  • Opt out of targeted advertising where applicable

To exercise any of these rights, please contact us using the details below.

11. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services.

We are not responsible for the privacy practices, content, or policies of third-party websites. We recommend reviewing their privacy policies before sharing personal information with them.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

13. Contact Information

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Petit Détail
Kaskas, Saddeh Bldg, GF
Beirut, Lebanon

Email: sales@petitdetail.store
Phone / WhatsApp: +961 76 783 411