Returns or exchanges are only accepted if the item received is damaged or defective.

If your item arrives damaged or defective, contact us within 24 hours of delivery and include:
- Your order number
- Clear photos/video of the item damage
- Photos of the outer packaging and shipping label (if available)

Once verified, we will offer one of the following, at our discretion:
- A replacement (if available)
- A refund (for Cash on Delivery orders, refunds are arranged with the customer directly)

Requests made after 24 hours may not be accepted.

For support, email sales@petitdetail.store.