Privacy policy

PRIVACY POLICY - PETIT DÉTAIL

Effective Date: 12-Feb-2026

This Privacy Policy describes how Petit Détail ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website at petitdetail.store (the "Site") or make a purchase from us.

1. INFORMATION WE COLLECT

When you visit our Site or place an order, we may collect the following types of personal information:

Order Information:

  • Full name
  • Delivery address (street, city, area, Lebanon)
  • Phone number
  • Email address
  • Order details (products purchased, quantities, order total)

Device & Browsing Information:

  • IP address
  • Browser type and version
  • Device type (mobile, desktop)
  • Pages visited on our Site
  • Time and date of visits
  • Referring website addresses

We collect this information when you:

  • Place an order on our Site
  • Create an account
  • Subscribe to our newsletter or marketing communications
  • Contact us via email or phone
  • Browse our Site (automatically via cookies and similar technologies)

2. PAYMENT INFORMATION

We do not accept online card payments. All orders are fulfilled via Cash on Delivery (COD).

Payment is collected in cash by our delivery partner at the time of delivery. We do not collect, process, or store any payment card information, bank account details, or other financial credentials.

The only payment-related information we collect is:

  • Order total amount
  • Delivery fee (flat rate: $4 USD)
  • Delivery address for fulfillment purposes

3. HOW WE USE YOUR INFORMATION

We use the personal information we collect to:

  • Process and fulfill your orders (arrange delivery, confirm receipt, handle returns/exchanges)
  • Communicate with you about your order status, delivery updates, and customer service inquiries
  • Send marketing communications (if you have opted in) about new products, promotions, and updates
  • Improve our Site and services by analyzing browsing behavior and customer preferences
  • Prevent fraud and ensure security of our Site and business operations
  • Comply with legal obligations under Lebanese law and applicable regulations

4. SHARING YOUR INFORMATION

We may share your personal information with third parties to help us operate our business and serve you better:

Delivery Partners: We share your name, phone number, delivery address, and order details with our delivery partners to fulfill Cash on Delivery orders within Lebanon.

Service Providers: We use third-party service providers to help us with:

  • Website hosting (Shopify Inc.)
  • Email communications and marketing (if applicable)
  • Analytics and site performance monitoring

These service providers are contractually obligated to use your information only to perform services on our behalf and to protect your information.

Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Order information: Retained for at least 7 years for accounting and legal compliance purposes
  • Marketing communications: Retained until you unsubscribe or request deletion
  • Browsing data: Retained for up to 2 years for analytics purposes

6. YOUR RIGHTS

Under applicable Lebanese data protection principles, you have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Opt-out: Unsubscribe from marketing communications at any time
  • Object: Object to processing of your information for certain purposes

To exercise any of these rights, please contact us at: sales@petitdetail.store or +96176783411

7. COOKIES AND TRACKING TECHNOLOGIES

Our Site uses cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze site traffic and user behavior
  • Improve site functionality and user experience

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Site.

Types of cookies we use:

  • Essential cookies: Required for basic site functionality (shopping cart, checkout)
  • Analytics cookies: Help us understand how visitors use our Site
  • Marketing cookies: Used to deliver relevant advertisements (if applicable)

8. THIRD-PARTY LINKS

Our Site may contain links to third-party websites (e.g., social media platforms, payment information pages). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. DATA SECURITY

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Restricted access to personal information on a need-to-know basis
  • Regular security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. CHILDREN'S PRIVACY

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

11. INTERNATIONAL TRANSFERS

Our website is hosted by Shopify Inc., a Canadian company. Your personal information may be transferred to and stored on servers located outside of Lebanon, including in Canada and the United States.

By using our Site and providing your information, you consent to the transfer of your information to countries that may have different data protection laws than Lebanon.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will post the updated policy on this page with a new "Effective Date."

We encourage you to review this Privacy Policy periodically. Your continued use of our Site after any changes constitutes your acceptance of the updated policy.

13. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Petit Détail
Email: sales@petitdetail.store
Phone: +96176783411
Address: Beirut, Lebanon
Website: https://petitdetail.store